AV Casino Responsible Gambling, Personal Limits and Self-Exclusion
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Responsible gambling is a player-protection function built around practical controls rather than promotional messaging.
Personal limits and self-exclusion are available protective measures. They address different levels of restriction and should not be treated as tools for extending gambling activity.
The service is restricted to adults aged 18 or over. Under-18 access is not permitted.
Support can assist with account-specific responsible-gambling requests. Independent help is also available through GamCare, Gamblers Anonymous and Gambling Therapy.
Responsible Gambling Is a Player-Protection Function
Responsible gambling provides protective controls for managing or restricting gambling activity. Personal limits and self-exclusion are part of this protection framework.
These controls are not a guarantee that gambling is safe, and they should not be presented as a reason to continue gambling.
Access Is Restricted to Adults Aged 18 or Over
The service is restricted to adults aged 18 or over. A person under 18 is not permitted to use the service.
The age and jurisdiction rules provide the wider conditions that apply alongside the 18+ requirement.
Personal Limits Are Part of the Available Controls
Personal limits provide an account-level protective control. Use only the limit settings that are actually available for the account.
- Personal limits can be used to create account-level boundaries.
- The exact limit categories should be taken from the available responsible-gambling controls.
- No limit amount should be assumed where a value is not shown.
- No delay for increasing, decreasing or changing a limit should be inferred where no rule is displayed.
Personal limits should be used as protective controls, not as a way to justify continued gambling.
Self-Exclusion Is a Separate Protective Measure
Self-exclusion is a separate measure for restricting access rather than simply changing a personal limit.
Personal limits and self-exclusion therefore serve different purposes. A personal limit sets a boundary, while self-exclusion applies a stronger restriction to access.
No self-exclusion duration, cancellation rule or reactivation process should be assumed unless it is specifically shown for the account.
Choose the Protective Step Around the Situation
If a personal boundary is the appropriate step, use the personal-limit controls available for the account.
If adjusting a limit is not the appropriate level of protection and access needs to stop, self-exclusion is the stronger confirmed protective measure.
If the correct control is unclear or an account-specific action needs assistance, support can help with the responsible-gambling request.
Support Can Help With a Responsible-Gambling Request
Support can assist with an account-specific responsible-gambling request, including help with a protective control that needs account-level attention.
If you need help with an account-specific control request, use responsible-gambling assistance through support.
No particular activation time, reversal time or outcome should be assumed for a support request involving a responsible-gambling control.
External Help Is Also Available
Independent help is also available outside the account support route.
- GamCare
- Gamblers Anonymous
- Gambling Therapy
These organisations are named as external sources of help. Telephone numbers, opening hours or other contact details should not be inferred where they are not provided here.
Common Responsible-Gambling Situations
You Want to Set Personal Boundaries
Use the personal-limit controls available for the account. Do not assume a particular limit category, amount or change delay unless it is shown in the relevant control settings.
You Want to Stop Access Rather Than Adjust a Limit
Self-exclusion is the stronger confirmed protective measure when stopping access is more appropriate than changing a personal limit. No exclusion period or reactivation rule should be assumed unless it is shown for the account.
You Need Help Applying a Control
Support can assist with an account-specific responsible-gambling request. Assistance does not create a guaranteed activation time or guarantee that a protective restriction can later be reversed.
You Want Independent Help
GamCare, Gamblers Anonymous and Gambling Therapy are named external sources of help separate from account support.
The User Is Under 18
The service is restricted to adults aged 18 or over. There is no permitted under-18 access route.
FAQ – AV Casino Responsible Gambling
What Is Responsible Gambling Used For?
Responsible gambling is a player-protection function that includes practical controls such as personal limits and self-exclusion.
Is Access Restricted to Adults Aged 18 or Over?
Yes. The service is restricted to adults aged 18 or over, and under-18 access is not permitted.
Are Personal Limits Available?
Yes. Personal limits are available as protective controls, but specific limit categories or values should only be taken from the controls shown for the account.
Is Self-Exclusion Available?
Yes. Self-exclusion is available as a separate protective measure for restricting access.
Is a Self-Exclusion Duration Fixed Here?
No fixed self-exclusion duration is stated here. A duration should not be inferred unless it is shown in the applicable account control.
Can Self-Exclusion Be Cancelled or Reversed?
No cancellation, reversal or reactivation rule should be assumed where one is not specifically shown.
Can Support Help With a Responsible-Gambling Request?
Yes. Support can assist with an account-specific responsible-gambling request, although no activation or outcome time is guaranteed.
Which External Support Organisations Are Named?
The named external organisations are GamCare, Gamblers Anonymous and Gambling Therapy.